Client Services Representative (CSR)

The role

The Client Services Representative will perform clerical work, client education, and medical record keeping. This role supports the Director of Clinical Services, Client Services Managers, and other team members in a veterinary hospital environment.

What you will do

• Greet clients and visitors professionally.
• Register and check-in new and returning clients and patients.
• Process paperwork for animal intake and discharge.
• Triage emergency cases and send follow-up communication.
• Schedule, reschedule, and cancel appointments using Instinct EMR.
• Handle financial transactions and reconcile client files.
• Audit invoices prior to discharge.
• Reconcile financial transactions daily, monthly, and at end of day.
• Offer alternative payment options like Care Credit and AMC payment plans.
• Communicate ongoing projects between shifts and co-workers.

Required qualifications

• High School diploma or equivalent
• Previous veterinary receptionist experience
• Basic knowledge of office procedures and machines
• Proficient knowledge and competency of MS Office (especially Outlook)
• Excellent telephone skills
• Ability to read, write, and comprehend instruction, short correspondence, and memos in English
• Ability to effectively present information in person, telephone, and electronic communication
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percents
• Ability to apply common sense understanding to carry out instructions

Nice to have

• College degree

Benefits

• Competitive salary
• Generous paid time off
• 50% discount on veterinary care
• Continuing education funds with rollover options
• 403(b) matching
• Comprehensive medical, dental, and vision coverage
• Eligibility for The Public Loan Service Forgiveness Program

About the company

Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, founded in 1910. It is a 501(c)(3) nonprofit employer located in Manhattan.