Anthropic

Customer Success Manager, Southern Europe

Paris, France. Posted 10 months ago

The role

You will act as a strategic partner and trusted advisor to complex customers in the EMEA region. You will help them harness the potential of Claude capabilities including API, Claude for Enterprise, and Claude Code.

What you will do

  • Build trusting, strategic relationships with key EMEA customer decision makers
  • Become an expert in Anthropic's products including API, Claude for Enterprise, and Claude Code
  • Drive usage planning by understanding current and future consumption and adoption
  • Monitor usage patterns and identify optimization opportunities
  • Serve as the customer's thought partner and socialize the product roadmap
  • Document and quantify customer value realized through business outcomes and ROI
  • Identify potential use cases and new lines of business for Claude
  • Develop and execute change management strategies to drive end-user adoption
  • Own the customer experience across their lifecycle and conduct Quarterly Business Reviews
  • Build Anthropic's brand and develop EMEA-specific processes and playbooks

Required qualifications

  • 6+ years of experience in customer-facing roles
  • Experience driving success across consumption-based and seat-based business models
  • Strong Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
  • Experience explaining and demonstrating technical products to various audiences
  • Strategic mindset to identify growth opportunities
  • Strong project management skills
  • Passion for AI and interest in responsible development of advanced systems
  • Experience working in and building a growing region
  • Ability to navigate across time zones with US-based headquarters
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Fluency in French, Spanish and English

Nice to have

  • Maîtrise du français, de l'allemand, de l'espagnol ou de l'italien

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space

Before you apply

  • We do sponsor visas

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.

Customer Success Manager, Southern Europe at Anthropic | JobZoey