Customer Success Manager, Industries

The role

You will act as a strategic partner and advisor to enterprise customers in the Industry segment. You will drive AI adoption by helping customers harness Claude capabilities including API, Claude for Enterprise, and Claude Code.

What you will do

• Build strategic relationships with key customer decision makers
• Become an expert in Anthropic products including API, Claude Code and Claude for Enterprise
• Drive usage planning and understand current and future consumption
• Monitor usage patterns and identify optimization opportunities
• Serve as a thought partner by socializing the product roadmap
• Document and quantify customer value realized through business outcomes
• Identify potential new use cases and lines of business
• Develop and execute change management strategies
• Own the customer experience across their lifecycle
• Develop scalable engagement strategies and playbooks

Required qualifications

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with enterprises in teleco, media, retail, industrial, business services
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience driving success across both consumption-based and seat-based business models
• Strategic mindset to identify growth opportunities
• Proven track record managing a portfolio of accounts
• Cross-functional collaborator
• Passion for AI and interest in responsible development of advanced systems
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.