Anthropic

AI Outcomes Manager, Strategic Tech

New York City, NY; San Francisco, CA; Seattle, WA. Posted 9 months ago

The role

You will act as a strategic advisor and partner to global technology leaders to drive AI adoption. You will help customers harness Claude capabilities including API, Claude Code, and Cowork to achieve business objectives.

What you will do

  • Build strategic relationships with key customer decision makers
  • Own customer operations across the account lifecycle
  • Maintain structured operational assessments and success plans
  • Become an expert in Anthropic products including API, Claude Code and Cowork
  • Drive consumption planning and develop ROI hypotheses
  • Monitor usage patterns to identify optimization opportunities
  • Serve as a thought partner by socializing the product roadmap
  • Develop and execute change management strategies
  • Prioritize across many business units and workstreams

Required qualifications

  • 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
  • Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level
  • Experience leading organization-wide change or adoption programs for a product requiring C-suite sponsorship
  • Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
  • Proven track record managing a portfolio of accounts and driving measurable outcomes
  • Cross-functional collaborator
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

  • Experience including high-growth and established tech companies
  • Passion for AI and interest in responsible development of advanced systems
  • Built with Claude Code, automating workflows with agents, skills, and tooling

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space

Before you apply

  • We do sponsor visas, though we are not able to sponsor every role and candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. The mission is to create reliable, interpretable, and steerable AI systems.

AI Outcomes Manager, Strategic Tech at Anthropic | JobZoey