Incident Response Manager - Product & Engineering

The role

You will build the incident response management function and serve as an on-call incident commander. You will work across engineering, product, security, legal, go-to-market, and leadership to manage incidents and write response runbooks.

What you will do

• Build the incident response management function, processes, tooling, and operational standards
• Serve as an on-call incident commander driving coordinated response
• Manage multiple active incidents simultaneously
• Engage the right people with a strong sense of urgency
• Own incident communications end-to-end including status pages and customer outreach
• Participate in blameless incident reviews
• Partner with engineering teams to develop incident response policies and escalation frameworks
• Partner with cross-functional teams to improve incident detection and response

Required qualifications

• 5+ years of experience in incident management
• Direct experience managing technical product or infrastructure incidents
• Experience building or significantly shaping an incident response program
• Ability to operate independently and make decisions under pressure
• Track record of effective cross-functional collaboration
• Experience with cloud infrastructure incidents
• Technical depth to engage with engineering teams including distributed systems, monitoring tools, and logs
• Experience using data to inform decisions and drive improvements
• Ability to communicate clearly and calmly under pressure
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

• Experience at a high-growth startup or an environment where you had to create structure

Benefits

• Competitive compensation
• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, though not for every role or candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.