Global Head of Renewals, Product & Engineering

The role

You will design, build, and run an automated renewal system using Claude and agents. You will own the global renewal outcome and lead a team of builders, specialists, and outsourced partners.

What you will do

• Design the renewal system including agent work and human handoff rules
• Create a standard renewal process using Claude-generated offers
• Manage contract, commit burndown, and usage data
• Develop early-warning signals for consumption risk and commitment shortfall
• Manage the human layer of internal specialists and outsourced partners
• Execute large renewal cycles with fewer manual steps
• Provide weekly renewal and retention forecasts
• Lead executive renewal conversations for large and complex accounts

Required qualifications

• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience
• Owned renewal, retention or post-sale outcomes at large scale
• Led product or engineering teams and shipped software or agents that took over human work
• Run or designed a blended model of people, outsourced partners and software
• A working grasp of renewal economics including committed and consumption contracts, discount guidance, and CRM data
• Ability to prototype with Claude, read data and pressure-test agent output
• Ability to set direction with senior executives and hold cross-functional teams to it

Nice to have

• Usage-based pricing and commit burndown experience
• Built health, churn or early-warning models
• Worked at a company whose product runs renewals, retention or quote-to-cash
• Worked across regions, including marketplace or cloud-partner billing
• Written or spoken publicly about agent-led customer operations

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, though not for every role or candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.