Head of Community, Enterprise Marketing

The role

You will lead a global team to turn community programs into a function that grows retained users and product adoption. You will own the global community strategy, measurement framework, and connection between bottoms-up adoption and enterprise expansion.

What you will do

• Own the global community strategy and operating model
• Lead, coach, and scale a global team of program and regional owners
• Define the measurement framework for success metrics and user segmentation
• Build community across audiences and seniority levels
• Connect bottoms-up adoption to enterprise expansion
• Bring training, certification, enablement, and community help into one engine
• Partner with Brand and Comms to manage sentiment and awareness
• Align community strategy with product direction, launches, and pricing

Required qualifications

• Built and led a community or customer advocacy function where community was a growth lever
• Led and developed a distributed team of program owners and regional leads
• Comfortable using metrics to defend community impact
• Connected self-serve, bottoms-up adoption to enterprise expansion
• Can flex playbook across technical developer and enterprise executive audiences
• Operate as an integrated marketer working with cross-functional teams
• Comfortable partnering with Product and Data Science to define and instrument usage quality
• Write and communicate clearly
• Can hold a room with both a Staff engineer and a CIO
• Energized by ambiguity and building at speed
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

• Run community or advocacy at a company operating both a PLG / self-serve motion and an enterprise sales motion
• Built or led a recognized champions, ambassadors, or advocacy program
• Experience with developer tools, infrastructure, or AI products
• Built the measurement plumbing for a community function
• International experience standing up or scaling community in-region (EMEA, Japan/APAC)
• Track record of building user trust through hard moments alongside a Comms team
• Background spanning community, customer marketing, developer relations, customer education/enablement, or growth

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, though not for every role or candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.