Anthropic

AI Outcomes Manager, Financial Services

San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC. Posted 2 months ago

The role

You will drive AI adoption across the Financial Services segment as a strategic partner to complex customers. You will help organizations harness Claude capabilities by providing guidance, managing change, and maximizing investment value.

What you will do

  • Build strategic relationships with key customer decision makers
  • Become an expert in Anthropic products including API, Claude Code and Claude for Enterprise
  • Drive usage planning and understand current and future consumption
  • Monitor usage patterns and identify optimization opportunities
  • Serve as a thought partner by socializing the product roadmap
  • Document and quantify customer value realized through business outcomes
  • Identify potential new use cases and lines of business
  • Develop and execute change management strategies
  • Own the customer experience across their lifecycle
  • Develop scalable engagement strategies and playbooks

Required qualifications

  • 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
  • Experience working with enterprises in Financial Services
  • Deep understanding of FSI regulatory, risk, and compliance needs
  • Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
  • Experience driving success across both consumption-based and seat-based business models
  • Proven track record managing a portfolio of accounts
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

  • Strategic mindset to identify growth opportunities
  • Cross-functional collaborator
  • Passion for AI and interest in responsible development of advanced systems
  • A knack for bringing order to chaos and an enthusiastic roll up your sleeves mentality

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space

Before you apply

  • We do sponsor visas

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. The mission is to create reliable, interpretable, and steerable AI systems.