Customer Success Manager

The role

You will act as a strategic partner and advisor to complex customers across EMEA to help them adopt Claude capabilities. You will drive usage, implement change management, and optimize use cases to maximize customer investment.

What you will do

• Build strategic relationships with key EMEA customer decision makers
• Become an expert in Anthropic products including API, Claude for Enterprise, and Claude Code
• Drive usage planning and understand consumption and adoption
• Monitor usage patterns and identify optimization opportunities
• Serve as a thought partner by socializing the product roadmap
• Document and quantify customer value through ROI and impact metrics
• Identify new potential use cases across different departments
• Execute change management strategies to drive end-user adoption
• Manage the customer experience through account plans and Quarterly Business Reviews
• Develop EMEA-specific processes, playbooks, and best practices

Required qualifications

• 6+ years of experience in customer-facing roles
• Experience driving success across consumption-based and seat-based business models
• Technical fluency with ability to understand AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to various audiences
• Strategic mindset to identify growth opportunities
• Cross-functional collaborator
• Strong project management skills
• Passion for AI and interest in responsible development of advanced systems
• Experience working in and building a growing region and navigating across time zones
• Native English
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role

Nice to have

• Fluency in French, German, Spanish or Italian

Benefits

• Competitive compensation
• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.