Partner Success Lead

The role

The Partner Success Lead owns customer engagement outcomes for managed partners in North America. You will manage a book of in-flight engagements to ensure work is completed on scope and customer Claude usage grows.

What you will do

• Own every customer engagement in your book from partner match to completed outcome.
• Run weekly delivery reviews and bring stalled or at-risk engagements to reviews.
• Unblock partner capacity, scope creep, customer readiness, and product questions.
• Track delivery quality and consumption across the book.
• Build senior relationships with managed partner leadership.
• Build each partner's Claude practice through certification and repeatable offerings.
• Convert successful moves into reusable methodology and playbooks.
• Run quarterly practice reviews with partner alliance and delivery leads.
• Deliver partner executive briefings, enablement sessions, and internal reviews.
• Steward funding requests from partners and recommend co-investment.

Required qualifications

• Experience owning a high-volume book of 10 to 30 concurrent customer engagements, projects, or accounts.
• Ability to build structure and programmatic motions out of in-flight work.
• Track record of a number tied to completed work and customer behavior.
• Judgment on delivery quality.
• Escalation and unblocking judgment across a matrix.
• Convincing speaker and presenter to all kinds of audiences.
• Deep understanding of how customer success works in a usage-based business.
• Technical fluency to be credible in a delivery review.
• Active daily use of Claude or another large language model.
• Bachelor’s degree or an equivalent combination of education, training, and/or experience.
• Field relevant to the role as demonstrated through coursework, training, or professional experience.

Nice to have

• 5 to 8 years working with consulting and systems integration partners, or in delivery-facing customer success at a software company, cloud platform, or partner-led business.
• Direct experience with systems integrators.
• Experience running at-risk or red account reviews.
• Experience anchoring a surge team.
• Depth in a specific industry vertical (financial services, healthcare, public sector, retail, or manufacturing).
• Experience stewarding co-investment funding or market development funding.
• Experience running quarterly business reviews with consulting firm practice leads.
• Experience on a new team where the operating model was being written.

Benefits

• Competitive compensation
• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, but not for every role and candidate.

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.