Customer Success Manager, Top Accounts

The role

You will act as a strategic partner and advisor for a large technology account to drive AI adoption. You will help the customer harness Claude capabilities including API, Claude Code, and Cowork.

What you will do

• Build strategic relationships with key customer decision makers
• Become an expert in Anthropic products including API, Claude Code and Cowork
• Own customer operations across their lifecycle
• Maintain structured operational assessments of the account
• Identify potential use cases and new lines of business
• Develop and execute change management strategies
• Drive consumption planning and develop ROI hypotheses
• Prioritize across many business units and workstreams

Required qualifications

• 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting
• Experience working with F10 companies at the exec level
• Technical fluency with ability to understand and articulate AI/ML concepts, the software development lifecycle (SDLC), and implementation patterns
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

• Preferred experience with Claude Code

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, though not for every role or candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.