Customer Success Manager

The role

You will act as a strategic partner and advisor to complex customers across DACH. You will help them harness Claude capabilities including API, Claude for Enterprise, and Claude Code.

What you will do

• Build strategic relationships with DACH customer decision makers
• Become an expert in Anthropic products including API, Claude for Enterprise, and Claude Code
• Drive usage planning and understand consumption and adoption
• Monitor usage patterns and identify optimization opportunities
• Serve as a thought partner by socializing the product roadmap
• Document and quantify customer value through ROI and impact metrics
• Identify new potential use cases across customer departments
• Develop and execute change management strategies
• Manage the customer experience through account plans and Quarterly Business Reviews
• Develop EMEA-specific processes, playbooks, and best practices

Required qualifications

• 6+ years of experience in customer-facing roles in region
• Experience driving success across consumption-based and seat-based business models
• Technical fluency with ability to understand AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to various audiences
• Strategic mindset to identify growth opportunities
• Cross-functional collaborator
• Strong project management skills
• Passion for AI and interest in responsible development of advanced systems
• Experience working in and building a growing region
• Fluency in German and English
• Bachelor's degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, though not for every role or candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Their mission is to create reliable, interpretable, and steerable AI systems.