Anthropic

AI Outcomes Manager, Enterprise Tech

San Francisco, CA | New York City, NY. Posted 27 days ago

The role

You will drive AI adoption for enterprise technology accounts as a strategic advisor. You will help customers harness Claude capabilities including API, Claude Code, and Cowork to achieve business objectives.

What you will do

  • Build strategic relationships with customer decision makers
  • Own customer operations across the account lifecycle
  • Maintain structured operational assessments and success plans
  • Become an expert in Anthropic products including API, Claude Code and Cowork
  • Drive consumption planning and develop ROI hypotheses
  • Monitor usage patterns to identify optimization opportunities
  • Serve as a thought partner by socializing the product roadmap
  • Develop and execute change management strategies
  • Prioritize across business units and workstreams

Required qualifications

  • 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
  • Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level
  • Experience leading organization-wide change or adoption programs for a product requiring C-suite sponsorship
  • Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
  • Proven track record managing a portfolio of accounts and driving measurable outcomes
  • Cross-functional collaborator
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

  • Experience including high-growth and established tech companies
  • Passion for AI and interest in responsible development of advanced systems
  • Built with Claude Code, automating workflows with agents, skills, and tooling

Benefits

  • Competitive compensation
  • Optional equity donation matching
  • Generous vacation
  • Parental leave
  • Flexible working hours
  • Office space

Before you apply

  • We do sponsor visas, though not for every role or candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.

AI Outcomes Manager, Enterprise Tech at Anthropic | JobZoey