Customer Success Manager

The role

You will act as a strategic partner and advisor to complex customers in Japan to help them use Claude capabilities. You will drive usage, implement change management, and help customers scale their investment.

What you will do

• Build strategic relationships with Japanese customer decision makers
• Become an expert in Anthropic products including API, Claude for Enterprise, and Claude Code
• Drive usage planning and understand consumption and adoption
• Monitor usage patterns and identify optimization opportunities
• Serve as a thought partner and socialize the product roadmap
• Document and quantify customer value through ROI and impact metrics
• Identify new use cases and lines of business for Claude
• Execute change management strategies to drive end-user adoption
• Manage account and success plans and conduct Quarterly Business Reviews
• Develop Japan-specific processes, playbooks, and best practices

Required qualifications

• Experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar
• Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to various audiences
• Strong project management skills
• Passion for AI and interest in responsible development of advanced systems
• Fluency in English and Japanese
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role

Nice to have

• 6+ years of experience in relevant field
• Experience driving success across both consumption-based and seat-based business models
• Strategic mindset to identify growth opportunities
• Cross-functional collaborator
• Experience working in and building a growing region
• A knack for bringing order to chaos and an enthusiastic roll up your sleeves mentality

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.