Customer Success Manager, Beneficial Deployments EMEA

The role

You will act as a strategic partner to mission-driven organizations across EMEA. You will drive the activation, adoption, and value of Claude across Claude for Enterprise, Claude Code, and the API.

What you will do

• Work as a pod with an Account Executive and Applied AI counterpart to build shared territory and success plans
• Drive activation and adoption across a portfolio using various engagement models
• Plan usage proactively by understanding customer consumption and adoption
• Build trusting relationships with nonprofit leaders, program teams, and IT staff
• Guide customers in evolving how they work internally through change management
• Help customers identify high-impact use cases for AI in program delivery, research, fundraising, and operations
• Become an expert in Anthropic products including API, Claude for Enterprise, and Claude Code
• Document and quantify value realized through social impact outcomes and mission amplification
• Build repeatable playbooks, enablement resources, and regional processes
• Bring customer insights back to Product and Research

Required qualifications

• 5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architecture, or similar)
• Experience working as part of an account team alongside sales and technical counterparts
• Experience managing high-touch strategic accounts and designing one-to-many programs
• Track record of driving activation and adoption of new technology
• Experience driving success across both consumption-based and seat-based business models
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
• Ability to explain technical concepts to audiences from frontline staff to executive leadership
• Strategic mindset to identify opportunities for expanded social impact
• Comfort operating with significant autonomy in an early-stage regional team
• Ability to work effectively with global colleagues across time zones
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

• Fluency in French, German, Spanish, or Italian

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, but we aren't able to successfully sponsor visas for every role and every candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.