Incident Manager, Safeguards

The role

You will manage Safeguards incidents involving AI systems from declaration through closure. You will coordinate responders across multiple teams, oversee the on-call queue, and help scale the incident response program.

What you will do

• Serve as incident commander for Safeguards incidents from declaration through closure
• Assess incident qualification and propose severity
• Coordinate responders across Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams
• Track input from teams and send regular updates to executives and partner teams
• Coordinate external notifications with Legal, Communications, and Public Policy
• Run post-incident reviews and track action items through closure
• Oversee the on-call queue as a first responder for urgent requests and escalations
• Triage requests and route them to owning teams
• Scope and deliver projects to improve the incident response program
• Draft and maintain runbooks and standard operating procedures

Required qualifications

• Experience running incidents or urgent escalations in trust and safety, security, platform integrity, crisis management, or a comparable field
• Hands-on experience with incidents involving product or platform abuse such as account compromise, fraud, or coordinated malicious activity
• Ability to make clear decisions under time pressure and record reasoning
• Ability to write short, accurate updates for executives
• Experience coordinating people across many functions without direct reports
• Experience improving an operational process on your own initiative
• Willingness to do hands-on queue work
• Ability to participate in after-hours and weekend incident coverage on a rotating basis
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

• Experience joining an incident response function early and helping write runbooks and review processes
• Experience with incidents involving AI systems
• Experience with enforcement steps such as account actions, law enforcement referrals, or user and customer notifications
• Experience working with threat intelligence or security investigation teams during an incident
• Experience with regulatory or external incident reporting and disclosure
• Experience running an on-call rotation or support escalation queue
• Experience using AI tools to automate triage, summaries, or routine decisions
• Working knowledge of SQL or similar tools for analyzing incident and queue data
• Experience designing and facilitating tabletop exercises
• Genuine interest in AI safety and responsible technology development

Benefits

• Competitive compensation
• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.