Scaled Account Manager, Beneficial Deployments

The role

You will own a named book of nonprofit and education customers to drive retention, seat growth, and adoption. You will use Claude to automate routine tasks and focus on strategic conversations and building scalable programs.

What you will do

• Own a named book of nonprofit and education customers.
• Take over existing relationships and run them end to end.
• Drive activation for priority customers.
• Automate work using Claude for research, follow-ups, and usage reviews.
• Conduct strategic conversations with executive and academic leaders.
• Identify customers ready for redesigned workflows.
• Build programs, playbooks, webinars, or cohorts to solve common problems.
• Act as the voice of the customer to Product, Marketing, Support and Operations.

Required qualifications

• 3+ years of account management or customer success experience with nonprofit or higher education customers.
• Proven track record of growing retention and driving adoption of new technology.
• Experience owning customer relationships in an account management or customer success role.
• Ability to use AI in your own work and show a workflow built for time savings.
• Ability to bring structure to unfamiliar problems.
• Experience running multi-step programs or projects with several stakeholders.
• Experience getting things done through people you did not manage.
• Ability to stay effective when your job changes.
• Ability to explain AI plainly to skeptical, busy or new people.
• Care about the mission of nonprofits and educational institutions and safe AI deployment.
• Bachelor’s degree or an equivalent combination of education, training, and/or experience.
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience.

Nice to have

• Built something from zero, such as a company, a product, a sales motion or a new program.
• Early employee at a startup.
• Consulting background with experience across many sectors and problem types.
• Worked at an AI-native company or sold AI products.
• Moved from business development into owning accounts.
• Worked in or with nonprofits, foundations, Universities or other mission-driven organizations.
• Understand how nonprofits and universities buy.
• Used usage data to prioritize a large book of accounts.

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, but cannot sponsor every role or candidate.

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.