Customer Success Manager, Beneficial Deployments - Life Sciences

The role

You will act as a strategic partner and advisor to life sciences organizations to help them harness Claude. You will lead adoption, change management, and value realization within a Research and Life Sciences account team.

What you will do

• Build strategic relationships with research leaders, scientists, and program directors
• Partner with Account Executive and Applied AI counterparts on account plans
• Run various Customer Success motions including 1:1 engagement, hackathons, and office hours
• Become an expert in Anthropic products, especially Claude for Science
• Monitor usage patterns and drive adoption
• Develop and execute change management strategies for scientific and academic cultures
• Guide partners through technical and governance foundations like SSO and data handling
• Own account and success plans and run Quarterly Impact Reviews
• Establish repeatable playbooks, templates, and health metrics

Required qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or consulting
• 3+ years of experience in life sciences research
• Experience working directly with life sciences organizations
• Familiarity with how scientific research is conducted, funded, and governed
• An understanding of the regulatory, risk, and compliance needs of the industry
• Experience driving success across both consumption-based and seat-based business models
• Experience managing dedicated strategic accounts and delivering one-to-many programs
• Strong cross-functional collaboration skills
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
• Ability to explain technical concepts to audiences ranging from bench scientists to institutional leadership
• A data-driven, AI-first way of working
• Bachelor’s degree or an equivalent combination of education, training, and/or experience in a relevant field

Nice to have

• Familiarity with scientific data types, research workflows, or bioinformatics tooling

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, though not for every role or candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.