Anthropic

Manager, Customer Success – Cyber

Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC. Posted a month ago

The role

You will lead Customer Success Managers who cover cybersecurity accounts building on Claude. You will coach a team, provide cybersecurity subject matter expertise, and build scalable CS processes and playbooks.

What you will do

  • Directly manage and develop a team of Customer Success Managers supporting strategic cybersecurity accounts
  • Coach team members on customer success best practices
  • Provide cybersecurity subject matter expertise to cyber customers and CSMs
  • Drive team accountability to core CS metrics including expansion, health scores, retention, and CSAT
  • Join strategic customer engagements and escalations with C-level stakeholders
  • Build and refine scalable CS processes including success planning and expansion playbooks
  • Partner with Sales to identify expansion opportunities and align account strategies
  • Collaborate with Product, Engineering, and Marketing to advocate for customer needs
  • Contribute to hiring, onboarding, and training initiatives
  • Conduct regular 1:1s, performance reviews, and career development planning

Required qualifications

  • 7+ years of experience in customer success, account management, or customer-facing roles
  • 2+ years of front-line management experience
  • Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies
  • Cybersecurity experience working with or inside cybersecurity companies or security-adjacent domains
  • Experience managing customer portfolios at enterprise scale with $1M-$100M+ annual contract values
  • Understanding of both consumption-based and seat-based business models
  • Technical fluency to understand AI/ML products
  • Strong executive presence
  • Strong business acumen
  • Ability to balance strategic thinking with tactical execution
  • Experience building CS processes, playbooks and operational frameworks
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience in a relevant field

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space

Before you apply

  • We do sponsor visas

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.

Manager, Customer Success – Cyber at Anthropic | JobZoey