Head of Customer Success, APAC

The role

You will build and lead the Customer Success function across Asia Pacific. You will scale a team of managers and CSMs to help strategic APAC customers realize the value of Claude.

What you will do

• Build and lead a multi-layered Customer Success organisation across APAC
• Define and execute the APAC CS strategy in partnership with global leadership
• Own CS business outcomes including customer health, retention, expansion and satisfaction
• Hire, develop and coach a high-performing team of CS managers and individual contributors
• Partner with global CS, Sales, Product and Engineering teams
• Establish scalable processes, playbooks and operating cadences across APAC time zones
• Represent Anthropic with senior customer stakeholders across APAC
• Build working relationships with APAC channel and cloud partners, systems integrators and consulting firms
• Contribute to global CS strategy as a senior leader
• Help shape how to deploy AI responsibly with customers across APAC regulatory environments

Required qualifications

• 15+ years of experience in management consulting, technology consulting, professional services or customer-facing advisory roles
• Experience building and leading multi-market Customer Success or Technical Success organisations, including managing managers
• Track record of scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies
• Ability to balance global alignment with regional localisation across multiple APAC markets and cultures
• Strong people leadership on hiring, coaching and developing managers and senior ICs
• Experience owning enterprise customer relationships and driving measurable business outcomes in APAC markets
• Strong executive presence to represent a company with C-suite stakeholders across APAC
• Excellent cross-functional partnership skills working across time zones with global leadership teams
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

• Experience leading Customer Success across APAC
• Working fluency in an APAC language (for example Japanese, Korean or an ASEAN language) or a strong record of leading teams that operate in those languages
• Experience standing up a CS function in a new APAC market from the ground up
• Background in API products, developer platforms or consumption-based business models
• Familiarity with AI/ML technologies and the ability to explain complex technical concepts to business audiences
• Experience working with APAC hyperscaler, channel and SI partners on joint customer delivery
• Track record of influencing global product roadmaps through structured customer feedback from APAC markets
• Passion for responsible AI development and deployment

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• We do sponsor visas, though not for every role or candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.