Customer Success Manager, Public Sector (National Security)

The role

You will serve as a post-sales advisor helping national security customers realize value from Claude. You will drive adoption of Claude Code, the Claude API, and Claude for Government on classified infrastructure.

What you will do

• Partner with account executives and Applied AI architects to translate mission requirements into success plans
• Serve as the primary post-sales advisor throughout the Claude adoption journey
• Build trusted relationships with senior stakeholders, security officials, and mission operators
• Support customers building with Claude on classified infrastructure
• Create and deliver enablement and executive content for diverse audiences
• Help customers develop evaluation frameworks to measure adoption and value
• Drive consumption and adoption of Claude across mission workloads
• Own Executive Business Reviews to support renewal decisions
• Identify adoption patterns and contribute insights to Product, Engineering, Research, and Policy teams
• Work onsite frequently at customer facilities

Required qualifications

• U.S. citizenship
• Active TS/SCI security clearance with a current full-scope polygraph (TS/SCI with CI polygraph may be considered)
• Prior experience working with US national security (defense and/or intelligence) agencies
• Working knowledge of how national security agencies accredit, budget, govern compute, and measure mission
• 5+ years of experience in customer-facing roles such as Customer Success Manager, Technical Account Manager, Solutions Architect, or Consultant
• Experience driving success with consumption-based products and seat-based products
• Ability to work onsite at customer facilities in the National Capital Region 3-4 days per week
• Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Field of study relevant to the role

Nice to have

• Technical fluency with AI/ML concepts, API integration patterns, and agentic tooling such as Claude Code
• Familiarity with common LLM frameworks, tools, and evaluation approaches
• Hands-on experience building something with an LLM API or coding agent

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space

Before you apply

• Requires U.S. citizenship
• Requires active TS/SCI security clearance with a current full-scope polygraph

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.