Anthropic

Customer Marketing Manager, Special Projects

San Francisco, CA | New York City, NY. Posted a month ago

The role

The Customer Marketing Manager will own the customer evidence strategy for the company's top priorities. This person will find customers to provide proof for messaging and turn customer stories into multiple formats across channels.

What you will do

  • Own the customer evidence strategy for the company's top priorities
  • Bring customer feedback back to Product Marketing and Sales
  • Stand up new programs as company priorities shift
  • Lead the customer plan for major model and product launches
  • Partner with Brand and Creative on customer stories for campaigns
  • Build proof point libraries and enablement for account teams
  • Shape the customer narrative used by executives in keynotes and posts
  • Prioritize customer asks across different teams

Required qualifications

  • Can read a messaging doc and spot needed customer proof and gaps
  • Strong writer and interviewer
  • Supported product launches and campaigns with customer proof on tight timelines
  • Built sales enablement that sales teams used after launch week
  • Comfortable with technical products and explaining them in plain language
  • Can work across teams without formal authority
  • Good judgment about story readiness
  • Enjoys moving between different projects
  • Already use Claude to help with drafts and interview prep
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Field of study relevant to the role as demonstrated through coursework, training, or professional experience

Nice to have

  • 7+ years in B2B marketing, with time in both product marketing and customer marketing
  • Worked in AI or developer tools
  • A background in journalism or editorial
  • A background in Product Marketing or Messaging
  • Written keynotes or LinkedIn posts for executives
  • Run message testing or win/loss interviews
  • Worked with Comms or analyst relations on announcements that featured customers

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space

Before you apply

  • We do sponsor visas, but not for every role and candidate

About the company

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.

Customer Marketing Manager, Special Projects at Anthropic | JobZoey