Customer Success Manager (AI Success Architect)

The role

You will act as a strategic advisor for a portfolio of approximately 50 enterprise accounts. You will help customers turn Asana's AI capabilities into measurable business results and guide organizational change.

What you will do

• Serve as the trusted advisor and point of accountability for enterprise accounts.
• Build joint success plans connecting strategic customer goals to measurable results.
• Diagnose customer workflows and map them to Asana's AI capabilities.
• Guide customers to establish habits and governance for AI models.
• Lead change management and enablement programs.
• Track AI consumption and adoption against benchmarks.
• Identify expansion readiness for new AI use cases or products.
• Monitor account health, engagement, and sentiment to mitigate renewal risks.
• Partner cross-functionally with Solutions Engineering, Professional Services, and Sales.

Required qualifications

• 5+ years of experience in customer success, strategic account management, or enterprise technology.
• Proven background managing enterprise relationships across technical and business stakeholders.
• Solid understanding of how AI agents function and workflow automation principles.
• Comfort discussing pricing, ROI, and commercial outcomes with senior executives.
• Strong competency in change management and program management.
• Effective communication skills for executive presentations and tactical working sessions.
• Ability to navigate fast-paced, ambiguous environments.
• Willingness to travel up to 20% to customer sites as needed.
• Curiosity about AI tools and emerging technologies.

Nice to have

• Experience with enterprise AI, automation, or workflow platforms
• Familiarity with MCP

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options

About the company

Asana is a leading platform for human + AI collaboration used by millions of teams. The company has been named to Fortune's Best Workplaces for over 7 years.