Actabl Enterprise Customer Success Manager

The role

The Customer Success Manager owns strategic relationships with customers and oversees cross-functional initiatives. This role combines relationship management, project management, and strategic guidance to optimize customer value through Actabl products.

What you will do

• Serve as the primary point of contact and trusted advisor for a portfolio of customers
• Provide strategic guidance and best practices as a product expert
• Develop and execute joint success plans with customers
• Conduct strategic business reviews to review progress and identify expansion opportunities
• Drive customer engagement to increase platform usage and product adoption
• Identify at-risk customers and implement remediation plans to reduce churn
• Promote customer advocacy through success stories and feedback loops
• Monitor customer health scores, usage data, and satisfaction metrics
• Analyze data to generate actionable insights
• Collaborate with Product, Support, and Onboarding teams to escalate feedback

Required qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field
• At least 5 years of customer-facing experience in Customer Success, Account Management, or a related field, particularly within a global SaaS or enterprise software business
• Experience leveraging tools and technology to enable proactive customer success (e.g., ChurnZero)
• Proven ability to build and sustain customer relationships that drive retention and growth
• Proven track record of data-driven approach to churn risk mitigation and strong escalation management

Nice to have

• Preferred background in the hospitality industry

About the company

Actabl is a hybrid friendly company with office hubs in Denver, Atlanta, and Tampa.