Crisis Team Lead, Hospital (Evenings)

The role

This role provides administrative and clinical support at South Shore Hospital Emergency Department. You will assist the Program Director with assigned tasks and maintain clinical responsibilities during evening hours.

What you will do

• Conduct crisis evaluations, mental status updates, brief interventions for addiction, and discharge planning.
• Address and resolve administrative concerns, staff needs, and workflow issues.
• Collaborate with hospital and Aspire management to escalate urgent matters.
• Provide real-time support to clinicians conducting crisis evaluations and brief interventions.
• Assist with complex triage concerns.
• Act as a primary trainer for new crisis clinicians through orientation, shadowing, and clinical mentorship.
• Provide feedback and skill-building opportunities for new staff.
• Ensure adherence to clinical protocols and documentation standards.
• Support the creation of training curriculum and materials.
• Oversee evening and weekend workflow including MSU assignments and prioritizing crisis evaluations and addiction interventions.

Required qualifications

• Master’s Degree in Mental Health Counseling, Social Work, or a related field.
• LMHC or LICSW required.
• 2-4 years of experience in acute mental health.
• Excellent listening, speaking, and interpersonal skills.

Nice to have

• Bilingual skills
• Experience with multicultural populations

Benefits

• Competitive package of compensation and benefits

About the company

Aspire Health and Community Services is a 24/7, 365 service dedicated to delivering high quality care to patients and clinical partners. The organization believes mental health is the foundation of a person's overall health.