Overnight Emergency Triage Coordinator

The role

The Emergency Triage Coordinator provides coordination and delivery of crisis services. This person serves as the first point of contact for telephonic information flow and crisis referral requests.

What you will do

• Triage phone calls and provide support and counseling to clients, families, and community referrals
• Assist clinicians in performing bed searches for clients awaiting placement
• Navigate medical record system (Avatar) for each referral
• Provide information and referrals to phone contacts
• Gather appropriate risk information and direct clients, families, and community members in accessing supports
• Consult with Director or Assistant Director regarding high risk cases and conflict resolution
• Assist in provision of follow-up treatment including scheduling appointments and completing paperwork

Required qualifications

• Bachelor’s Degree in Psychology or related field
• Minimum of one year experience in a mental health setting working in a crisis intervention setting
• Working knowledge of the systems involved with ESP services
• Ability to establish and maintain productive relationships with outside agencies including hospitals, police, schools and insurance providers
• Skills required to maintain professional and therapeutic communication while working with agitated or distressed clients
• Must be able to demonstrate an understanding of and competence in serving culturally diverse populations
• Ability to forge mutually beneficial relationships with people served while maintaining strong boundaries/ethics

Benefits

• Competitive package of compensation and benefits

About the company

Aspire Health and Community Services is a compassionate, accountable community. The organization believes that mental health is the foundation of a person’s overall health.