Assetwatch
Field Coordination Manager
United States. Posted a month ago
The role
The Field Coordination Manager leads real-time field support and escalation functions. This person ensures seamless field operations by resolving issues and supporting field teams.
What you will do
- Own all real-time field support and escalation management
- Act as the primary point of contact for urgent scheduling conflicts and field issues
- Rapidly resolve issues such as technician availability, customer escalations, and schedule disruptions
- Coordinate with Scheduling to adjust plans as needed while minimizing impact
- Serve as the bridge between field teams, customers, and internal stakeholders during live operations
- Ensure clear and timely communication across all stakeholders during issues
- Monitor and improve time-to-resolution for field-related issues
- Support field technicians with resources, information, and coordination needs
- Identify recurring issues and partner with Scheduling to drive long-term solutions
- Lead, coach, and develop a team focused on high-quality support execution
Required qualifications
- 2+ years of experience in customer support, field operations, or coordination roles
- Experience managing high-volume support environments
- Experience leading or coaching teams
- Strong communication and problem-solving skills
- Experience with CRM and support tools
Nice to have
- Salesforce preferred
- Excellent communication and interpersonal skills
- Ability to remain calm and effective under pressure
- Strong prioritization and decision-making abilities
- Empathy and customer-first mindset
- Highly adaptable and responsive
- Strong collaboration skills across teams
Benefits
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
About the company
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a devoted and capable team of engineers and business leaders building the future of predictive maintenance.