Accounts Receivable & Collections Specialist

The role

This individual contributor role focuses on complex account resolution, customer follow-through, and timely cash collection. The person will manage a portfolio of customer accounts and partner across teams to remove payment barriers in a SaaS environment.

What you will do

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Investigate and resolve complex payment issues including unapplied cash, short payments, and disputed invoices.
• Research unapplied customer payments by reviewing remittances, invoices, contracts, and payment history.
• Own issues from identification through resolution with timely follow-up.
• Negotiate payment commitments while maintaining positive customer relationships.
• Document collection activity and customer communication in NetSuite and related systems.
• Work with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve payment issues.
• Coordinate internally to remove obstacles preventing invoice payment.
• Escalate high-risk accounts and recommend practical solutions.
• Analyze aging trends and recurring collection issues to identify root causes.

Required qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
• 7+ years of progressive B2B accounts receivable and commercial collections experience.
• Demonstrated ability to research and resolve complex AR issues independently.
• Strong analytical and reconciliation skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Self-motivated with a strong sense of ownership and accountability.

Nice to have

• SaaS or subscription business experience.
• NetSuite experience.
• Salesforce experience.
• Experience working with cross-functional teams.
• Experience mentoring junior or offshore team members.

Benefits

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Unlimited PTO

About the company

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a remote-first company with a distributed team.