Field Coordination Specialist

The role

The Field Coordination Specialist serves as a central hub between customers, field technicians, and internal teams. This person manages scheduling, troubleshoots issues, and coordinates stakeholders to ensure seamless field operations.

What you will do

• Respond to and address field technician concerns
• Develop knowledge of company software and hardware solutions
• Manage incoming scheduling requests via software, phone, email, and Slack
• Coordinate with internal and external stakeholders
• Work across multiple departments to support customer experience
• Build relationships with internal stakeholders
• Identify opportunities to proactively address potential challenges
• Utilize software tools to diagnose problems
• Assist Field Service Team via confirmation of on-site visits and facility reviews
• Schedule and confirm work orders for the Field Service Team

Required qualifications

• Some form of technical support or equivalent experience
• 2-5 years of customer service interaction in a startup environment
• Experience with CRM platforms (Salesforce proficiency required)
• Ability to use remote communication tools like Zoom and Slack
• Empathic, positive, and professional attitude
• Ability to communicate clearly, concisely and in a friendly manner
• Demonstrate the desire and knowledge to understand and solve customer needs
• Extremely comfortable multitasking and problem solving
• Ability to multi-task, prioritize and manage time effectively
• Exceptional organizational skills
• Must embrace a culture of accountability
• Legally authorized to work in the USA, without sponsorship

Nice to have

• Outbound phone customer service preferred
• Some college preferred
• 4 year degree, highly preferred
• Any dispatching and scheduling experience
• Other languages are a plus

Benefits

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO

About the company

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a team of engineers and business leaders building the future of predictive maintenance.