Tier 2 Product Owner - Oracle SCM & Fleet Management

The role

The Tier 2 Product Owner will provide functional support and product ownership for Oracle Fusion SCM and Oracle Cloud Fleet Management. This role involves resolving complex issues, supporting fleet operations, and partnering with stakeholders to improve processes and shape the product roadmap.

What you will do

• Serve as the functional Product Owner for Oracle Fusion SCM and Oracle Cloud Fleet Management.
• Provide Tier 2 support for complex escalated issues.
• Troubleshoot functional issues, process gaps, configuration concerns, and exceptions.
• Prioritize incidents, defects, enhancements, and support requests.
• Partner with IT, technical teams, Oracle support, and third parties to resolve issues.
• Document issues, root causes, resolutions, and process improvements.
• Support fleet planning, vehicle utilization, dispatch operations, and day-to-day fleet processes.
• Gather requirements, identify gaps, and recommend improvements.
• Support functional testing, UAT, regression testing, and defect resolution.
• Translate business needs into functional requirements and enhancements.

Required qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of experience in supply chain, logistics, fleet management, or related systems.
• 3+ years of hands-on functional experience with Oracle Cloud Fleet Management.
• Experience with functional support, troubleshooting, and system enhancements.
• Strong knowledge of supply chain, fleet management, and logistics processes.
• Experience working with business and technical stakeholders.
• Ability to translate business needs into functional solutions.
• Experience with functional testing, UAT, regression testing, and defect resolution.
• Strong communication, stakeholder management, and problem-solving skills.
• Thorough understanding of information technology procedures and practices.
• Thorough understanding of Oracle principles and planning.
• Proficient with Microsoft Office Suite or related software.

Nice to have

• preferably within Oracle Fusion Cloud SCM

Benefits

• Comprehensive Medical Insurance (PPO High Deductible or Copay plans) with Wellness Program and Teledoc
• Health Savings Account (HSA)
• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose
• Dental Insurance Options
• Vision Insurance Options
• Critical Illness Insurance
• Accident insurance
• Hospital Indemnity Insurance
• Profit-Sharing Program
• 401(k) Program (available after eligibility period)
• Travel Incentive
• Employer-Paid Life and Accidental Death & Dismemberment Insurance

About the company

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions.