Oracle HCM Critical Care Consultant

The role

The Oracle HCM Critical Care Consultant serves as the primary functional expert for Oracle Core HR within a managed services environment. This person will resolve complex production issues, lead critical client escalations, and ensure the stability of Core HR business processes.

What you will do

• Serve as the primary SME for Oracle Cloud Core HR production support.
• Troubleshoot and resolve complex issues related to worker lifecycle, employment, workforce structures, and security roles.
• Analyze and resolve employee data issues impacting downstream systems.
• Support organizational restructures, mergers, acquisitions, and HR transformation initiatives.
• Own and manage high-priority Core HR incidents and escalations.
• Conduct root cause analysis and implement long-term corrective actions.
• Coordinate resolution efforts across HR, Payroll, Technical, and Oracle Support teams.
• Collaborate with Payroll Critical Care consultants during issue resolution.
• Identify recurring issues and recommend process improvements.
• Mentor junior consultants and support resources.

Required qualifications

• 5+ years of Oracle HCM Cloud experience with strong Core HR expertise.
• Experience providing production support in a managed services environment.
• Understanding of Workforce Structures.
• Understanding of Employment Lifecycle.
• Understanding of Security configuration and role-based access.
• Understanding of HCM Data Loader (HDL).
• Understanding of HCM extracts and related reporting processes.
• Understanding of OTBI Reporting.
• Working knowledge of Oracle Cloud Payroll, including payroll flow concepts, elements, and payroll processing dependencies.
• Experience managing client escalations and critical incidents.
• Thorough understanding of information technology procedures and practices.
• Thorough understanding of HCM principles and planning.

Nice to have

• Oracle HCM Cloud certifications
• Experience serving as a Product Owner, Business Analyst, or Functional Lead
• Experience with HCM transformation, system implementations, or major enhancement projects
• Knowledge of AI-enabled HCM capabilities, workforce analytics, and process automation

Benefits

• Comprehensive Medical Insurance (PPO High Deductible or Copay plans) with Wellness Program and Teledoc
• Health Savings Account (HSA)
• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose
• Dental Insurance Options
• Vision Insurance Options
• Critical Illness Insurance
• Accident insurance
• Hospital Indemnity Insurance
• Profit-Sharing Program
• 401(k) Program (available after eligibility period)
• Travel Incentive
• Employer-Paid Life and Accidental Death & Dismemberment Insurance

About the company

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. They provide a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence.