Oracle OFS & FFS Consultant

The role

The Product Owner manages and improves Oracle Field Service and Service capabilities. You will partner with business and IT teams to optimize service operations, prioritize enhancements, and drive the product roadmap.

What you will do

• Lead functional support, process stabilization, enhancements, integrations, and continuous improvement initiatives.
• Support Oracle Field Service processes including scheduling, dispatch, routing, and mobile workforce management.
• Support Oracle Service capabilities including service request management and customer communications.
• Partner with Service Operations, Field Operations, IT, and business stakeholders.
• Evaluate and prioritize enhancements based on business needs and operational impact.
• Support cross-functional process alignment.
• Develop and maintain the Oracle Field Service and Service product roadmap.
• Identify opportunities to improve service delivery and workforce efficiency.
• Ensure Oracle solutions align with business objectives and enterprise architecture.
• Provide training and mentorship to technical staff.

Required qualifications

• Excellent verbal and written communication skills in English and Spanish.
• Strong understanding of Oracle Field Services & Oracle Fusion services, solutions, and best practices.
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
• Skilled in Microsoft Office Suite and related business software.
• Bachelor’s degree in Computer or Information Science - related field or commensurate experience.
• At least 3 years of related experience.
• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting lifting, driving.

Nice to have

• Certifications (e.g., Salesforce, Oracle Cloud)

Benefits

• Competitive salaries with additional incentives for certifications and specialized expertise.
• Supplemental health insurance
• Dedicated dental plan.
• Pension contributions, cesantías, and other savings benefits.
• Generous paid leave, flexible schedules, and family-friendly policies.
• One-time reimbursement for setting up a professional remote workspace.
• Monthly teleworking allowance.
• Hands-on experience with international projects, dedicated training budgets, and continuous learning opportunities.
• Unlimited access to various training portals including Oracle’s Cloud Learning Subscriptions.
• Opportunities to travel and collaborate with teams in the US and India.
• Bonuses for referring qualified professionals to our team.
• Monthly Wellness Pass Voucher for gym memberships, fitness programs, or wellness activities.

About the company

Apex IT is a global consulting firm that provides services to transform customer, employee, and student experiences. They specialize in Salesforce and Oracle solutions.