Product Owner SCM & Fleet Management

The role

The Tier 2 Product Owner provides functional support and product ownership for Oracle Fusion SCM and Oracle Cloud Fleet Management. This person will resolve complex issues, support fleet operations, and partner with stakeholders to improve processes and shape the product roadmap.

What you will do

• Serve as the functional Product Owner for Oracle Fusion SCM and Oracle Cloud Fleet Management.
• Provide Tier 2 support for complex escalated issues.
• Troubleshoot functional issues, process gaps, configuration concerns, and exceptions.
• Prioritize incidents, defects, enhancements, and support requests.
• Partner with IT, technical teams, Oracle support, and third parties to resolve issues.
• Document issues, root causes, resolutions, and process improvements.
• Support fleet planning, vehicle utilization, dispatch operations, and day-to-day fleet processes.
• Gather requirements, identify gaps, and recommend improvements.
• Support functional testing, UAT, regression testing, and defect resolution.
• Translate business needs into functional requirements and enhancements.

Required qualifications

• Bachelor’s degree in Computer or Information Science - related field or commensurate experience
• At least 3 years of related experience
• Excellent verbal and written communication skills in English and Spanish
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes
• Skilled in Microsoft Office Suite and related business software
• Prolonged periods sitting or standing at a desk and working on a computer
• Bending, sitting lifting, driving

Nice to have

• Certifications (e.g., Salesforce, Oracle Cloud)

Benefits

• Competitive salaries with additional incentives for certifications and specialized expertise
• Supplemental health insurance
• Dedicated dental plan
• Pension contributions, cesantías, and other savings benefits
• Generous paid leave, flexible schedules, and family-friendly policies
• One-time reimbursement for setting up a professional remote workspace
• Monthly teleworking allowance
• Hands-on experience with international projects
• Dedicated training budgets
• Unlimited access to various training portals including Oracle’s Cloud Learning Subscriptions
• Bonuses for referring qualified professionals
• Monthly Wellness Pass Voucher

About the company

Apex IT is a global consulting firm that provides Salesforce and Oracle solutions to transform customer, employee, and student experiences. The company has headquarters in the US, a business unit in India, and is expanding into Colombia.