Mobile Customer Account Manager

The role

You will manage a portfolio of mobile customer accounts to protect revenue and grow mobility product bookings. You will own mobile conversion and upgrade opportunities and use mobile technology expertise to recommend solutions.

What you will do

• Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings.
• Own mobile conversion and upgrade opportunities from customer outreach and pricing requests through execution.
• Coordinate internal teams to deliver on commitments.
• Apply mobile technology expertise and customer analytics to recommend solutions and develop business cases.
• Maintain a disciplined pipeline for assigned opportunities.
• Document account activity.
• Identify process improvements and recommend changes to improve customer experience and operational efficiency.

Required qualifications

• 2+ years of client relations or account management experience.
• 2+ years of experience with mobile, cellular, IoT, or related technology solutions.
• Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment.
• Ability to interpret account data and use it to prioritize opportunities and customer actions.
• Clear written and verbal communication skills.
• Strong organization and judgment to manage concurrent customer needs, deadlines, and follow-through.

Nice to have

• A bachelor’s degree or equivalent practical experience

About the company

AppDirect offers a subscription commerce platform to sell any product through any channel on any device. vCom is an AppDirect subsidiary and a leading IT lifecycle management provider for midsize companies.