ITAD Operations Associate (finance-focused)

The role

The ITAD Operations Associate will own the financial side of the IT Asset Disposition program. You will reconcile revenue against bank deposits, investigate discrepancies, and manage financial reporting for the program.

What you will do

• Ingest settlement and revenue reports from resale and recycling partners.
• Reconcile device-level and order-level ITAD revenue against actual bank deposits.
• Investigate unmatched records, ambiguous serials and variances.
• Own the end-to-end credit issuance workflow in partnership with Finance.
• Raise and resolve discrepancies directly with vendor partners.
• Own financial reporting for the ITAD program, including revenue and margin.
• Review and ingest Certificates of Destruction and data destruction reports.
• Monitor ITAD action queues to ensure steps are followed per SOPs.
• Support shipment and recycling order workflows with warehouses and partner facilities.
• Maintain and enrich the internal database of fair market value estimates per device.

Required qualifications

• 2–5 years in reconciliation, cash applications, billing, audit, accounts payable/receivable, or financial operations.
• Demonstrated experience finding and resolving discrepancies.
• Strong Excel / Google Sheets: lookups, pivots, text-to-columns, deduplication, and cleaning up badly formatted exports.
• Strong spoken and written English.
• The judgment to know when something is wrong, and the confidence to escalate rather than force a match.
• High attention to detail.
• Ability to run several parallel workflows without losing track of any of them.
• Comfortable with structured SOPs.

Benefits

• Training across the rest of ITAD operations including data destruction documentation, vendor management, shipping and logistics.

Before you apply

• Submit your resume in English.
• Spanish versions will not be reviewed.
• English proficiency will be assessed.

About the company

AppDirect offers a subscription commerce platform to sell any product through any channel, on any device. Firstbase is an AppDirect subsidiary that helps companies equip their teams with physical goods.