Marketplace Manager

The role

The Marketplace Manager guides customers in adopting platform capabilities to drive marketplace growth. This role serves as the primary operational contact for assigned accounts and manages end-to-end ISV and product onboarding.

What you will do

• Guide customers in adopting existing and newly released platform capabilities.
• Serve as the primary day-to-day operational contact for assigned accounts.
• Manage end-to-end ISV and product onboarding including SKU validation and pricing configuration.
• Lead recurring strategic touchpoints with Enterprise accounts.
• Facilitate structured, low-touch launch frameworks for Self-Serve customers.
• Review weekly release notes to identify relevant features for customer roadmaps.
• Produce operational content and deliver enablement sessions for customer-facing teams.
• Route and escalate custom integration needs or out-of-scope technical requests.

Required qualifications

• 3+ years of experience in SaaS, cloud commerce, marketplace operations, technical account management, or a functional consulting role.
• Working knowledge of B2B marketplace concepts: subscription lifecycles, catalog structures, partner onboarding, and pricing models.
• Hands-on experience with tools such as Zendesk, Jira, or CRM platforms.
• Comfort navigating complex software back-office settings.
• Ability to translate business requirements into platform configurations.
• Ability to deliver clear, documentation-first guidance to customers.
• Strong prioritization skills to manage concurrent requests across multiple accounts.

About the company

AppDirect offers a subscription commerce platform to sell any product through any channel, on any device. They power millions of subscriptions worldwide for organizations.