Value Added Services (VAS) Lead

The role

This person will lead device staging, MDM enrollment, and warranty repair operations. They will also drive ITAD throughput and manage battery replacement queues.

What you will do

• Lead end-to-end device staging and MDM enrollment.
• Provide hands-on support for PXE boot and ISO deployments.
• Serve as primary escalation point and operational backup for the Warranty & Repair team.
• Oversee open-repair queue, OEM vendor relationships, and billing compliance.
• Drive ITAD throughput by routing decommissioned devices to resale or wholesale channels.
• Manage battery replacement queues, stock levels, and PPE supply.
• Analyze and justify labor requirements across three departments.
• Consult with internal teams and external clients to align VAS capabilities.

Required qualifications

• 2–3 years of experience in IT operations, device lifecycle management, warranty repair, or ITAD, with some team-lead or supervisory responsibility.
• CompTIA A+ certification.
• Hands-on experience with modern endpoint management platforms such as Microsoft Intune or Jamf Pro.
• Working knowledge of PXE boot environments and ISO-based imaging workflows.
• Familiarity with OEM warranty billing structures and secondary market pricing for ITAD channels.
• Clear, precise communication with both technical and non-technical audiences.
• Ability to shift between strategic planning and hands-on execution.

Nice to have

• Familiarity with Apple Business Manager and Microsoft Autopilot/Entra ID

About the company

AppDirect offers a subscription commerce platform to sell any product through any channel, on any device. Firstbase is an AppDirect subsidiary that helps companies equip their teams with physical goods.