Premier Services Partner Manager

The role

This person will manage assigned accounts and shape the Premier Service offering. They will act as a strategic advisor and process architect to drive program optimization and revenue for customers.

What you will do

• Own the full success of assigned accounts to drive outcomes including program optimization and revenue generation.
• Identify what is working and build processes and playbooks to make the Full Service offering scalable.
• Perform strategy, execution, data analysis, and client communication.
• Build understanding of customer businesses to anticipate needs and influence product building.
• Advocate for customers in product conversations and roadmap discussions.
• Analyze engagement data and program performance.
• Establish regular cadences with stakeholders and deliver executive-level business reviews.
• Ensure new customers onboard successfully.
• Drive renewals and expansion by monitoring customer health.

Required qualifications

• 4+ years in customer success, partnerships, or a client-facing role in SaaS
• Experience building or significantly improving a process from scratch
• Data-driven and comfortable turning metrics into a narrative
• Strong communicator able to communicate with executives or product teams
• Understanding of the partner ecosystem space (affiliates, referral, resellers, co-sell)

Benefits

• Performance-based bonuses

About the company

AppDirect offers a subscription commerce platform to sell any product through any channel on any device. PartnerStack is an AppDirect subsidiary and a partner ecosystem platform for B2B SaaS.