Cloud Sales Order Specialist

The role

This person will own a queue of sales support tickets from intake through resolution. They will build quotes for SaaS and IaaS subscriptions and execute marketplace fulfillment.

What you will do

• Own a queue of sales support tickets from intake through resolution, meeting defined SLA targets.
• Conduct discovery conversations with Advisors and customers to identify cloud products and solutions.
• Build and deliver accurate quotes for SaaS and IaaS subscriptions.
• Manage deal registrations and discount approval workflows.
• Execute marketplace fulfillment end-to-end, including provider provisioning and resolution of pending order events.
• Perform quality assurance checks on customer and order data.
• Coordinate with Provider Managers to resolve quoting, discounting, or ordering blockers.
• Identify recurring friction points in the order and fulfillment process to implement improvements.

Required qualifications

• 1+ years of experience in sales operations, order management, or cloud service support, with hands-on exposure to SaaS or IaaS subscriptions.
• Experience using ticketing or CRM tools such as Zendesk, HubSpot, or Jira.
• Proficiency with productivity and collaboration tools including Google Workspace and Microsoft Office.
• Familiarity with quoting processes, deal registration, and working with third-party technology providers.
• Strong attention to detail.
• Clear written and verbal communication skills.
• Bachelor's degree in Business, Information Technology, or a related field, or equivalent practical experience.

About the company

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations.