Customer Success Manager (Premier Services)

The role

This role will shape the Premier Service offering and manage assigned accounts. You will act as a strategic advisor, process architect, and product voice for customers.

What you will do

• Own the full success of assigned accounts to drive outcomes including program optimization, revenue generation, and ROI
• Identify what is working and build processes and playbooks to make the Full Service offering scalable
• Set direction and move quickly even when direction is limited
• Perform strategy, execution, data analysis, and client communication
• Build understanding of customer businesses to anticipate needs and influence product building
• Advocate for customers in product conversations and roadmap discussions
• Analyze engagement data and program performance
• Establish regular cadences with stakeholders and deliver executive-level business reviews
• Ensure new customers onboard successfully
• Drive renewals and expansion by identifying growth opportunities

Required qualifications

• 4+ years in customer success, partnerships, or a client-facing role in SaaS
• Experience building or significantly improving a process from scratch
• Data-driven and comfortable turning metrics into a narrative
• Strong communicator able to communicate with executives or product teams
• Understanding of the partner ecosystem space (affiliates, referral, resellers, co-sell)

Benefits

• Performance-based bonuses
• Full range of benefits

About the company

AppDirect offers a subscription commerce platform to sell any product through any channel on any device. PartnerStack is an AppDirect subsidiary and a leading partner ecosystem platform for B2B SaaS.