Global Partner Technical Success Director

The role

You will build and lead a global organization of Partner Technical Success Architects. You will define the global technical charter and oversee technical readiness for the partner ecosystem.

What you will do

• Build and lead a global organization of Partner Technical Success Architects.
• Set strategic objectives, operational governance, and performance metrics.
• Collaborate with Global Experience, Customer Success, and Product Engineering teams.
• Serve as senior technical sponsor on large, complex global enterprise opportunities.
• Design and co-chair a monthly and quarterly Partner Technical Governance Board.
• Oversee contributions to AI tooling for partners.
• Guide development of advanced partner technical curricula and certification tracks.
• Establish frameworks for evaluating and approving partner-built commercial solutions.

Required qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical discipline.
• 10+ years of leadership experience in technical professional services, partner engineering, or technical alliance leadership within enterprise software companies.
• 3+ years of direct experience managing and scaling high-performing global teams of enterprise architects across multiple time zones (US, EMEA, India).
• Proven track record of designing, building, and operationalizing technical partner programs across Global Systems Integrators (GSIs) and regional delivery hubs.
• Deep proficiency in Enterprise Software Architecture, platform infrastructure, cloud deployment, and large-scale digital transformation programs.
• Exceptional executive communication and negotiation skills.
• Comfortable traveling up to 30% to visit key partner delivery teams, host technical masterclasses, and support critical on-site project discovery.

Nice to have

• Master’s degree or MBA
• Demonstrated experience establishing governance frameworks, KPIs, and operational cadences for global non-billable technical organizations
• Experience with enterprise platforms such as Salesforce or ServiceNow

Benefits

• 401(k) plan with company match
• flexible time off
• paid parental leave
• medical, dental, and vision plans
• life insurance
• disability insurance
• wellness programs
• flexible spending accounts
• health savings account contributions
• employee referral bonus program
• learning and development resources
• Employee Stock Purchase Program (ESPP)

About the company

Appian provides AI automation for the most important business processes at the world’s largest organizations. The company has been automating processes for more than 25 years.