Area Vice President - US Public Sector Customer Success Program Management Office

The role

You will establish and lead the Program Management Office governance framework for the US Public Sector portfolio. This role involves architecting delivery standards, managing financial performance, and partnering with executive stakeholders to ensure mission assurance and customer success.

What you will do

• Architect and operationalize the PMO governance framework
• Lead financial management and delivery performance optimization
• Partner with executive stakeholders to align delivery capacity with pipeline growth
• Execute risk and issue management protocols
• Drive portfolio-level reporting and business intelligence
• Champion Agile delivery methodologies and continuous improvement practices

Required qualifications

• Bachelor's degree or higher in Business Administration, Information Systems, Engineering, Public Administration, or a related field
• 15+ years of progressive experience in program management, delivery leadership, or consulting within enterprise software or government contracting environments
• Proven track record establishing and scaling Program Management Offices
• Deep knowledge of U.S. public sector contracting, compliance requirements, and procurement processes
• Demonstrated expertise managing financial performance metrics
• Strong command of Agile delivery methodologies
• Exceptional stakeholder management skills
• Expert-level capability in risk identification, issue resolution, and governance protocols

Nice to have

• Experience delivering enterprise software solutions such as ERP, CRM, BPM, workflow automation, data integration, or enterprise application integration platforms
• Direct delivery experience in defense, intelligence, civilian agency, or state and local government environments
• Applied understanding of enterprise architecture principles, data management practices, and integration patterns
• Hands-on experience with AI-Powered Process Automation platforms or similar enterprise orchestration technologies

Benefits

• 401(k) plan with company match
• Flexible time off
• Paid parental leave
• Medical, dental, and vision plans
• Life insurance
• Disability insurance
• Wellness programs
• Flexible spending accounts
• Health savings account contributions
• Employee referral bonus program
• Learning and development resources
• Employee Stock Purchase Program (ESPP)

About the company

Appian provides AI automation for the most important business processes at the world’s largest organizations. The company has been automating processes for more than 25 years.