Field Implementation Manager

The role

The Field Implementation Manager will lead end-to-end software implementations for new customers. This includes hardware configuration, end-user training, and workflow recommendations.

What you will do

• Lead end-to-end software implementations for new ReSpark customers
• Travel to scrap yards for in-person go-lives and training on a regular basis
• Become an expert on the ReSpark product and its use cases
• Configure customer hardware such as IP cameras, scales, and printers
• Lead virtual and live end-user trainings during and after onboarding
• Hone customer experience skill-set including communication and problem-solving

Required qualifications

• 4+ years of prior success in a customer-facing role
• Prior work experience with Windows operating system, remote desktop software, and other software/IT programs
• Experience installing and setting up hardware (E.g. cameras, scales)
• Strong written and verbal communication
• A positive attitude and can-do mindset
• Strong self-motivation, grit, and a competitive spirit
• A customer-first mindset and bias towards action
• Highly organized and detail-oriented
• Demonstrated ability to work in a fast-paced and dynamic work environment

Nice to have

• Fluent Spanish is a huge plus!

Benefits

• Flexible time off policy
• Medical, dental, and vision coverage
• 401(k)
• Great start-up culture

Before you apply

• Applicants must be currently authorized to work in the United States on a full-time basis

About the company

ReSpark is a venture-backed SaaS company formed through the merger of GreenSpark Software and ReMatter. They serve over 1,200 metal recycling facilities around the world.