Enterprise Customer Success Manager- Russian Speaker

The role

You will partner with large enterprise clients to drive product adoption and deliver strategic guidance. You will manage accounts across technical, business, and product aspects while acting as a trusted advisor.

What you will do

• Manage enterprise accounts across technical, business, and product aspects
• Own the customer journey post-sale including training, feature adoption, and strategic business reviews
• Act as the bridge between clients and internal teams by sharing feedback with Product and R&D
• Provide proactive updates on product releases, changes, and relevant content
• Identify and lead upsell opportunities in collaboration with Sales
• Facilitate webinars, workshops, and education sessions tailored to client needs
• Partner with Marketing, Sales, and Partners teams to support growth in the region

Required qualifications

• 3+ years of experience in a Customer Success, Account Management, or similar client-facing role within B2B SaaS
• Native-level Russian and strong written and spoken English proficiency
• Strong understanding of the mobile marketing or digital analytics ecosystem
• Technical and analytical orientation with the ability to grasp SDKs, APIs, or data workflows
• Familiarity with product management processes and working cross-functionally
• Ability to thrive in a dynamic, fast-paced environment
• Willingness to travel to meet clients or attend conferences (2–5 times per year)

Nice to have

• Hands-on experience working with AppsFlyer’s products
• Polish and Ukrainian Speaker is an advantage
• Background in SDKs, APIs, SQL, or mobile app tracking
• Knowledge of mobile marketing strategy, attribution, or analytics

About the company

AppsFlyer has 25 offices across 19 countries. The company values curiosity, diversity, and innovation.