Customer Success Manager

The role

Customer Success Managers collaborate with clients, analysts, sales, product, and engineering teams. You will engage with clients to help them navigate the platform, optimize workflows, and achieve business objectives.

What you will do

• Provide prompt and effective support to customers through email and support chat.
• Maintain a deep understanding of company products and services.
• Work closely with Sales, Product, and Engineering departments.
• Troubleshoot and resolve customer issues, concerns, or technical problems.
• Identify complex issues and escalate them to the appropriate department.
• Gather customer feedback and provide insights to the team.

Required qualifications

• Bachelor's or Master's degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution.
• Minimum GPA of 8.0/10 (or equivalent).
• 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing.
• Strong problem-solving and troubleshooting abilities.
• Ability to engage with senior-level clients in a professional and solution-oriented manner.

Nice to have

• Experience working with hedge funds, asset managers, or institutional clients.
• Familiarity with financial markets, investment analytics, and risk management tools.

Benefits

• Competitive compensation
• Growth opportunities

About the company

arcanaanalytics is a dynamic, fast-paced startup environment.