Senior Technical Account Manager

United States & Canada. Posted 3 months ago

The role

You will serve as a cloud optimization advisor to enterprise and mid-market customers. You will own post-sales technical relationships and provide FinOps guidance across AWS, Azure, and GCP.

What you will do

Own the post-sales technical relationship as the primary advisor across AWS, Azure, and GCP environments
Develop relationships with technical and business stakeholders
Monitor commitment coverage and utilization to deliver optimization recommendations
Advise customers on multi-cloud commitment strategy, FinOps maturity, and cloud governance
Translate cloud consumption data into executive-level business insights
Lead Quarterly Business Reviews with finance, engineering, and infrastructure leaders
Partner with Account Executives to identify expansion opportunities
Collaborate with Product, Engineering, and Support to resolve challenges and channel feedback
Mentor and support more junior Technical Account Managers

Required qualifications

5+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role
Experience leading or mentoring more junior peers
AWS/Azure/GCP certifications
Hands-on experience with AWS, GCP, and/or Microsoft Azure
Strong understanding of cloud infrastructure and cloud economics
Familiarity with FinOps principles and cloud cost optimization
Experience with cloud commitment programs such as Reserved Instances, Savings Plans, Committed Usage Discounts, or EDP/MACC
Experience presenting to executive stakeholders
Experience supporting enterprise customers
Ability to translate technical concepts into business outcomes
Excellent written and verbal communication skills
Bachelor's degree

Nice to have

FinOps Certified Practitioner or equivalent experience

Benefits

Competitive salary and equity package
Comprehensive medical, dental, and vision coverage
401(k) plan
Flexible PTO policy
Remote-first culture
Opportunity to shape and scale a category-defining FinTech platform

About the company

Archera empowers organizations to optimize cloud costs through unique, short-term, insured Commitments. The company works with AWS, Microsoft Azure, and Google Cloud to help customers execute cloud growth strategies.