Service Desk Engineer (Top Secret Clearance Required)

The role

The Service Desk Engineer will design, implement, and maintain technical controls to reduce risk within the CBO environment. The role involves engineering tasks to resolve complex or escalated tickets rather than routine end-user help desk support.

What you will do

• Design and maintain secure standard workstation images for remote and on-site users on macOS and Windows platforms.
• Engineer and maintain operating system and application patching, version control, and lifecycle management.
• Engineer and maintain secure baseline configurations for macOS and Windows endpoints.
• Use Ivanti and KACE to manage patching, version control, deployment workflows, and remediation of configuration drift.
• Leverage Microsoft Intune to enforce device compliance, configuration profiles, security policies, and conditional access.
• Design, build, and maintain standardized, division-specific workstation images.
• Maintain imaging toolchains and automation scripts used for image creation, testing, and deployment.
• Engineer and operate patch management processes using Ivanti or equivalent.
• Implement and maintain enrollment workflows for Intune, Autopilot, and Apple Business Manager / JAMF.

Required qualifications

• Active Top Secret Clearance
• Bachelor’s degree in Information Technology, Cybersecurity, or a related field (or equivalent experience)
• Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
• Six (6) years of experience performing engineering (not help desk) functions in enterprise environments
• Experience working under formal change control, audit, and security governance processes

Before you apply

• Candidates must currently hold an active TOP SECRET Clearance
• All candidates must be willing to undergo the government issued background investigation process

About the company

Ardent is an equal opportunity employer.