Tier 2/3 Support Specialist

About the job

Ardent is seeking a Tier 2/3 Support Specialist to join our team. This is a remote position. Position Description: Ardent is seeking a Tier 2/3 Support Specialist to provide advanced technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. The specialist will troubleshoot and resolve complex incidents and service requests, maintain accurate ITSM documentation, support approved system changes, and contribute to root-cause analysis, service improvement, and operational reporting. Responsibilities and Duties: - Provide Tier 2/3 support for incidents and service requests assigned through the Government-approved ITSM process, including…