Tier 3 Network Lead (CCNP Required)

The role

The Tier 3 Network Lead is responsible for the performance, availability, and operational maintenance of the Museum's wired, wireless, WAN, Internet, cloud-connectivity, and distributed antenna infrastructure. This person will lead operations, monitoring, maintenance, troubleshooting, and restoration across Museum-supported locations.

What you will do

• Lead operations, monitoring, maintenance, troubleshooting, and restoration for LAN, WAN, Internet, Wi-Fi, cloud connectivity, and distributed antenna systems.
• Install and configure switches and routers.
• Monitor device health, bandwidth, latency, jitter, packet loss, throughput, interfaces, access points, and circuit performance.
• Diagnose and resolve network outages, routing loops, connectivity issues, authentication failures, RF interference, hardware failures, and performance degradation.
• Apply approved firmware and software updates to network switches, routers, wireless switches, and access points.
• Use SolarWinds Orion to identify actionable events and support Problem Management.
• Provide expert-level routing and switching support for Cisco Nexus, Catalyst, ASR, and regional switching.
• Operate and maintain Aruba Central-managed wireless infrastructure.
• Coordinate with Internet service providers, circuit providers, cloud-connectivity providers, and equipment vendors.
• Support network cabling, data center connectivity, equipment labeling, cable management, hardware replacement, and vendor RMA activity.

Required qualifications

• Current Cisco Certified Network Professional (CCNP) certification.
• Expert-level knowledge of enterprise routing and switching.
• Demonstrated experience operating and troubleshooting complex wired, wireless, WAN, Internet, and cloud-connected network environments.
• Advanced proficiency with SolarWinds, including event monitoring, alert configuration, dependency mapping, trend analysis, and proactive fault detection.
• Hands-on experience with Cisco switching and routing platforms and enterprise wireless infrastructure.
• Experience coordinating carrier and vendor restoration, documenting root cause, and communicating status during major incidents.
• Ability to support onsite work and participate in 24x7x365 after-hours escalation for critical network incidents.

Nice to have

• Experience with Cisco Nexus 9000, Catalyst 9200/9300/9500, ASR 1000-HX, Cisco CLI, TACACS+, and Wireshark.
• Experience with Aruba CX6300, Aruba wireless access points, and Aruba Central Cloud Management.
• Experience supporting Metro Ethernet, multiple ISP links, cloud connectivity, distributed antenna systems, and geographically dispersed offices.
• Experience in a high-availability cultural, historical, museum, nonprofit, or Federal environment.

Before you apply

• All candidates must be willing to undergo the government issued background investigation process.

About the company

Ardent is seeking a Tier 3 Network Lead to join our team.