AI Solutions Manager, East

Remote (New York). Posted 5 months ago

The role

You will partner with AI/ML teams to drive adoption and ensure customer success using the Arize platform. You will own the customer lifecycle from identifying business problems to driving renewals and expansion.

What you will do

Own a portfolio of enterprise accounts including account plans, touchpoints, and renewals
Conduct discovery with customer AI/ML teams to understand goals and propose solutions
Collaborate with technical teams to address complex customer needs and advise on best practices
Run QBRs to demonstrate account value and identify opportunities
Monitor product usage to gauge account health
Engage customer executives to drive adoption
Lead onboarding workshops and training on new functionality
Work with Account Management and Sales to convert pilots into deployments
Advocate for customer needs with product and engineering

Required qualifications

3+ years in customer success, solutions consulting, technical account management, or technical consulting at a tech company
Working knowledge of AI/ML workflows or the agent development lifecycle
Proven ability to demo a technical product and connect it to business outcomes
Demonstrated ability to understand Python or SQL scripts
Strong communication and executive presentation skills
Experience influencing senior stakeholders
Strong organizational instincts

Nice to have

Depth in at least one industry (financial services, healthcare, retail, tech) or function
Bachelor’s degree in a technical or quantitative field
Advanced degree

Benefits

Medical
Dental
Vision
401(k) plan
Unlimited paid time off
Generous parental leave plan
Mental and wellness support
WFH monthly stipend for employees outside of NYC and SF

About the company

Arize AI is an AI & Agent Engineering observability and evaluation platform. The company serves over 150 enterprises and Fortune 500 companies.